Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg Delegates learn what stress actually

Delegates learn what stress actually is

Being able to identify risk

Techniques to Try

Using Coping Thoughts

in any setting

Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg Delegates learn what stress actuallySound professional, clear and confident on every call. The Professional Telephone Skills Workshop is a focused half day program for contact centre operators, customer service agents and any team whose voice represents the organisation on the phone. In three intensive hours, delegates learn to project a confident vocal image, handle difficult callers with composure, and deliver customer service excellence on every interaction. The workshop runs from